Frequently Asked Questions
To honor our time and your commitment to yourself, we do not offer refunds for any of our sessions or trainings but will be happy to reschedule a session with 48 hours notice or a training with 2 weeks notice. If there is an urgent need to reschedule outside of this window please email firstname.lastname@example.org.
Returns & Exchanges
We generally do not accept returns on any of our items. However, if you notice an issue with your item at the time of receipt, please send an email to email@example.com. We value your business and want you to be happy with your items.
With the exception of pre-ordered or back-ordered items, we aim to ship within 5 business days of receiving your order. Prints are often shipped separately so you may receive your items at different times with more than one tracking number. We offer USPS First Class or USPS First Class International and USPS Priority and USPS Priority International. The shipping costs and estimated times are available at checkout. Once your order leaves our hands, it is in the hands of the postal or courier service. If items are lost, stolen or damaged during transit a direct claim between purchaser and courier is required.
The content on this website is protected by U.S. and International copyright laws. Reproduction or distribution of this content, including artwork and writing, without written permission is prohibited.
Collection of your Personal Information
In order to better provide you with products and services offered, Two Moon Alchemy may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- Date of Birth
- E-mail Address
- Phone Number
If you purchase Two Moon Alchemy's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) purchasing a service; (c) signing up for special offers; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Two Moon Alchemy collects and uses your personal information to operate and deliver the services you have requested.
Two Moon Alchemy may also use your personally identifiable information to inform you of other products or services available from Two Moon Alchemy and its affiliates.
Sharing Information with Third Parties
Two Moon Alchemy does not sell, rent or lease its customer lists to third parties.
Two Moon Alchemy may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Two Moon Alchemy, and they are required to maintain the confidentiality of your information.
Two Moon Alchemy may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Two Moon Alchemy or the site; (b) protect and defend the rights or property of Two Moon Alchemy; and/or (c) act under exigent circumstances to protect the personal safety of users of Two Moon Alchemy, or the public.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Two Moon Alchemy. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Two Moon Alchemy website.
Security of your Personal Information
Two Moon Alchemy secures your personal information from unauthorized access, use, or disclosure. Two Moon Alchemy uses the following methods for this purpose:
- SSL Protocol
- Transport Layer Security (TLS) encryption
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Two Moon Alchemy does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Two Moon Alchemy may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Two Moon Alchemy or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Two Moon Alchemy, you may opt out of such communications by clicking the UNSUBSCRIBE button.
Changes to this Statement
Two Moon Alchemy welcomes your questions or comments regarding this Statement of Privacy. If you believe that Two Moon Alchemy has not adhered to this Statement, please contact Two Moon Alchemy at:
Two Moon Alchemy
26 Winter Street
Reno, Nevada 89503
Effective as of July 20, 2021